Is Telus blocking your phone calls?

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Published on Sunday, 29 November -0001 16:00

Written by editor

OpenMedia r1

Telus appears to be blocking phone calls to Canada's North.

Paov,

We are hearing stunning allegations that Telus may be blocking calls to Canada's North!

...

Word is that Ice Wireless customers aren't receiving as many as 90 per cent of their calls. Why? Because Telus has been blocking them—that's according to a complaint filed by Ice Wireless to the Canadian Radio-television and Telecommunications Commission (CRTC).1

Calls to the North cost more, so Telus has a clear financial motive to block them—but customers pay for, and rely on, dependable phone service. And blocking calls on purpose violates the law. At OpenMedia, we've been running a test with our own Ice Wireless number, and have received hundreds of complaints that people can't get through.

Calls in Canada must be connected. We're working to get to the bottom of this. Will you donate to help us investigate?

If Telus is purposely blocking or throttling calls to Ice numbers, it's a direct violation of the Telecom Act.2 And if they're not, then we have an even bigger issue: A big part of Canada is not getting even the most basic communications service: Phone calls!

Either way, we're going to take this to the CRTC and make sure people in the North are able to connect with their jobs, elected officials, and loved ones across the country.

Will you donate to help investigate whether Telus is blocking calls to Canada's North, and help fight for better cell service in Canada?

DONATE NOW

Thanks for all that you do,

Katy, and the whole team at OpenMedia

P.S. Want to test this for yourself? We set up an Ice Wireless number to help determine if this shocking claim is true. Call 867-988-5172 now. Then leave us a voicemail or comment on Facebook to let us know who your provider is, and how many tries it took to get through (or if you didn't at all).

Footnotes:
[1] 'Blatant and malicious': Ice Wireless says Telus stopping calls to its customers: CBC
[2] Telecommunications Act (S.C. 1993, c. 38): Justice Laws Website

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