Dear Paov,
We would love to blame technology. We even thought about blaming Joe, our Co-Executive Director. But it turns out to err is human and that is what we did.
On Thursday you received our year-end email to thank you for your support, offer you a GIFt, and ask you to consider making a donation before the end of the year. 
For those who already donated, thank you so much!
When we put that email together we entered a database code |*Fname*| – short for “first name” – incorrectly into the subject line! 
To double the heartbreak, we had designed for you a special “GIFt” – a moving scene with a link to the complete holiday video we made for you:
                                    
                                                                                                        
                                                                                                                              	
			
				                                    
                        
                            But we forgot to shake the snowglobe and ended up sending you a still image instead!
