OpenMedia r1


Canada's Big Three cell phone carriers have found yet another way to overcharge us.

Customers of Bell, Rogers, and Telus are discovering... that fees called “device subsidies”—the charge for paying off a phone financed through a wireless plan—are remaining on their bills long after their phones have been paid for.1

OpenMedia is developing an Internet tool to collect comments and stories from all the people being harmed by the Big Three's price-gouging schemes. And we're going to plaster ads with these personal stories across Canada to pressure Parliament to lower prices and keep Big Telecom in check.

The Big Three keep coming up with new ways to make Canadians pay the highest wireless prices in the world. But OpenMedia is fighting for real competition in the cell phone market to lower our prices. Will you chip in?

When people sign up for a new wireless plan with Bell, Telus, or Rogers, they are typically sold a new phone with the plan. The cost of the phone is usually divided up into 24 payments that people pay monthly.

After those two years are up, the cost of the phone should drop off the bill—but that's not what's happening. Unless the customer calls to complain, the charge often remains. And when customers try to get the charge taken off, they're pressured into buying an “upgraded” phone instead.2

The Canadian Radio-television and Telecommunications Commission (CRTC) had the opportunity to stop this underhanded practice. While the CRTC was reviewing the Wireless Code, one proposal required the Big Three to drop the subsidy charge as soon as a device was paid off—which makes perfect sense. But the CRTC rejected the proposal, giving the Big Three free rein to charge what they like.3

This is just one of the many ways that Bell, Telus, and Rogers hold their customers over a barrel. Since they are virtually the sole providers of wireless service in Canada, they can continue to charge the highest prices in the world while offering subpar service in return.4

As one customer said, “I feel as a consumer we have absolutely no say. They hold all the cards.”5

But people power is stronger than corporations, and OpenMedia is planning a massive ad campaign to call attention to the Big Three's misdeeds. The Telecommunications Act—the law that dictates how the Big Three operate—is under review, so it's the perfect time to make our representatives sit up and take notice that the public will no longer stand for the Big Three's outrageous bills.

That's why OpenMedia is going to amplify customers' voices across Canada, calling out the Big Three for their price-gouging and demanding better.

Will you chip in to help call out Bell, Telus, and Rogers on their deceptive and atrocious billing practices?


Thank you for all you do.
Marie, and the whole team at OpenMedia

[1] Canadians can pay off their mobile phones, but their bills might not drop. Here’s why: Global News
[2] Ibid.
[3] Ibid.
[4] NDP Website Seeks Your ‘Nightmare’ Cellphone and Internet Bill Stories: iPhone in Canada
[5] Canadians can pay off their mobile phones, but their bills might not drop. Here’s why: Global News


We work to safeguard the possibilities of the open Internet, and toward informed and participatory digital policy.
This work depends on the support of people like you. Donate.
You can follow us on Twitter, and like us on Facebook.

You have received this message because you have previously taken action with OpenMedia, and subscribed to updates with the email address s6.
If you no longer wish to receive contribution updates from OpenMedia, you can unsubscribe here.

OpenMedia OpenMedia

Login Form